Terms & Conditions

Clickgo is operated by Clickgo Digital (“Clickgo”, “we”, “our”, “us”), an Indian company providing an integrated commerce operating system for D2C brands. Our platform combines three product surfaces under one account:

• Clickgo Checkout — a hosted one-page checkout, upsell/downsell, abandoned-cart recovery and payment orchestration layer that plugs into your Shopify or custom storefront.
• Clickgo Logistics — a shipping aggregator connected to India’s major carriers, with AI courier recommendation, label generation, tracking, NDR/RTO management, weight-discrepancy reconciliation and COD remittance.
• Clickgo Growth — AI-powered marketing automation, ads intelligence, analytics and reporting.

By registering, accessing or using any part of the Clickgo platform, APIs, dashboards, storefront widgets, tracking pages or checkout — whether on our web app, mobile app or embedded on your store — you agree to be bound by these Terms and Conditions and by our Privacy Policy. If you do not agree, you must not use the Service.

Clickgo acts as a technology intermediary and, for shipping, as a shipping aggregator sourcing carrier capacity from third-party logistics partners including but not limited to Delhivery (Air & Surface), Blue Dart, DTDC, Xpressbees, Ekart, Shadowfax, Amazon Shipping and Ecom Express. The physical pickup, transit and delivery of shipments is performed by the assigned courier partner and is subject to that carrier’s operating terms, service levels and geographic serviceability.

• A one-time platform onboarding fee of ₹10,000 applies at signup.
• Clickgo charges a 4% commission on the value of successfully delivered orders. Cancelled, refused and RTO orders do not incur commission.
• Shipping charges are billed per shipment based on chargeable weight, zone, mode (surface/air) and COD component, as displayed at the point of manifestation.
• Checkout module usage may include additional per-transaction fees where explicitly disclosed on your pricing sheet.
• Clickgo Wallet is a prepaid balance used to auto-debit shipping and platform charges. Recharges are non-refundable except where required by law.
• All fees are exclusive of GST. Invoices are issued monthly.

Cash-on-Delivery amounts collected by courier partners are remitted to your registered bank account on a rolling schedule (typically D+7 to D+9 from delivery), net of shipping charges, RTO liabilities, commission, weight-discrepancy adjustments and any outstanding wallet balance. Clickgo is not liable for remittance delays caused by the carrier, banking network or KYC issues on the merchant’s side.

Courier partners re-weigh shipments at their sortation hubs. Where the courier-declared weight exceeds the declared weight, an additional freight charge of ₹73 per additional 500g slab (or the applicable carrier rate) is debited from your wallet. If the discrepancy is successfully reversed with the courier, the amount is refunded to your wallet automatically.

• Provide accurate business, GST, PAN and bank details, and keep them updated.
• Declare accurate weight, dimensions, contents and value for every shipment.
• Do not ship prohibited, hazardous, restricted or illegal items. A non-exhaustive list is available on request; carrier restrictions also apply.
• Maintain valid credentials for Shopify, payment gateway and any third-party integration you connect to Clickgo.
• Comply with the Consumer Protection (E-Commerce) Rules 2020, GST law and all applicable regulations.
• Honour customer refunds and returns; Clickgo only facilitates the logistics leg of reverse pickups.

Shipping of items prohibited under Indian law or by the assigned carrier — including but not limited to currency, precious metals, live animals, flammables, narcotics, weapons and counterfeit goods — is strictly forbidden. Clickgo reserves the right to reject, hold or dispose of such shipments and to recover any resulting fines or losses from the merchant.

• Claims for lost or damaged shipments must be raised within 15 days of the last carrier scan.
• Maximum carrier liability is limited to the courier’s declared policy (typically the lower of invoice value or ₹5,000 for standard shipments).
• Clickgo facilitates the claim with the carrier but does not underwrite carrier liability.
• Clickgo’s aggregate liability for any dispute is limited to the fees paid by the merchant to Clickgo in the preceding three (3) months.

Clickgo integrates with Shopify, Meta (Facebook/Instagram), Google, payment gateways (including BulkPe and Cashfree), courier partners and communication providers (Brevo, WhatsApp Business, SMS gateways). Your use of these integrations is subject to the respective third party’s terms. Clickgo is not responsible for downtime, policy changes or data restrictions imposed by them.

Your and your customers’ data is processed as described in our Privacy Policy. As the merchant, you are the data controller for your customer data; Clickgo acts as data processor and shares only the minimum data necessary with courier partners and payment providers to fulfil the shipment or transaction.

The Clickgo platform, source code, dashboards, checkout templates, AI models, tracking pages, brand marks and documentation are the exclusive property of Clickgo Digital. You receive a limited, non-exclusive, non-transferable licence to use the Service for your own business during the term of your subscription.

Either party may terminate the engagement with 30 days written notice. Clickgo may suspend the account immediately for non-payment, wallet default, fraud, chargeback abuse, prohibited items, KYC failure or violation of these Terms. On termination, we will settle final COD remittances and wallet balance net of dues within 30 days, subject to no open claims.

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Clickgo disclaims all implied warranties and is not liable for indirect, incidental, consequential, punitive or loss-of-profits damages arising from use of the platform, carrier delays or third-party failures.

These Terms are governed by the laws of India. Any dispute shall be subject to arbitration in Jaipur, Rajasthan under the Arbitration and Conciliation Act, 1996, with the courts of Jaipur having exclusive jurisdiction.

We may update these Terms from time to time. Material changes will be notified via email or dashboard banner at least 7 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.