01
What Clickgo does
Clickgo is a technology platform that connects you to many courier partners. The courier picks up, carries and delivers your parcel; we book it, track it, handle COD reconciliation and coordinate claims. Courier rules on serviceability and operations apply. Our 40% lost-parcel compensation below is our own rule, separate from courier liability limits.
02
Before you dispatch
- Pack the item safely for transit.
- Enter correct contents, order value, weight, size and customer address.
- Keep the invoice, label, manifest and pickup proof.
- Never ship prohibited, hazardous, restricted, fake or illegal goods.
03
Pickup and delivery times
Delivery dates are estimates and depend on courier capacity, location, holidays and local conditions. Tracking updates come from the courier and can sometimes be late. A missed date or missing scan doesn’t mean the parcel is lost — report long periods without movement with the AWB and we’ll check.
04
Freight, weight and return charges
Freight is based on chargeable weight, zone, service type and COD charges. If the courier re-weighs a parcel heavier, extra charges may apply under the Terms & Conditions. Refused or undelivered parcels may carry return freight; RTO charges are not automatically refunded.
05
Lost parcels · 40% compensation
If a parcel is confirmed lost, Clickgo pays 40% of the verified order total — the full order amount on record, including charges in that total, not just the product price or the shipping fee.
Example: an order total of ₹1,000 gets ₹400 once the claim is approved. A late parcel is not automatically a lost parcel.
To claim, share the AWB, order details, invoice, pickup or handover proof and any other shipment evidence within 15 days of the last courier scan. We investigate with the courier and tell you the decision and payment details.
One loss is paid once. Tell us about any earlier refund, courier payment or recovered parcel so it can be adjusted. Damaged parcels are reviewed separately under the courier’s rules; the 40% rule is only for confirmed loss.
06
Cash on delivery (COD)
Couriers collect COD from your customers. Clickgo reconciles it and pays you on T+4 to your registered bank account, with a UTR reference and shipment-wise breakdown. Freight, commission and weight adjustments due may be deducted. COD disputes are handled separately from lost-parcel claims.
07
Failed deliveries and returns
When a delivery fails, reply quickly with clear instructions and a working phone number so the courier can retry. Re-attempts and reverse pickups depend on the courier. Your customer return and refund policy stays your responsibility; we handle the delivery part.
Need help with something on this page?
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