Technology & Platform Policy

• Keep your password private and turn on two-step login.
• Give team access only to people who need it.
• Tell us straight away if you think someone else got in.

Our team will never ask for your password or access tokens.

Shopify, Meta, courier and payment connections work with the permissions you give. Tokens can expire or be removed, and these services can change or limit access at any time. Keep your connections active; we can’t guarantee other providers will always be available.

Maintenance, network problems or outages at other providers can briefly affect access or syncing. This policy doesn’t promise uninterrupted service or a specific uptime. If something looks wrong, check the order or payment status before trying again, and report it with the reference number.

Order, tracking and analytics data can update a little after the original event. Check customer details, product information, weight and size before dispatch. Courier suggestions and delivery estimates are guidance, not guarantees. How we handle personal data is set out in the Privacy Policy.

Don’t try to break in, misuse our APIs, spread malware, get around account limits or use Clickgo for anything illegal. The Clickgo software, brand and content belong to us; you may use them only for your business under the Terms & Conditions.

Found a security problem? Email info@clickgo.in with the subject “SECURITY” — please don’t access other people’s data. We may limit an account to stop fraud, a hacked login or a breach of our terms. Limiting access does not cancel shipping or payment dues.