Cancellation Policy

Cancel from the shipment in your dashboard, or contact support with the AWB and order number. After cancelling, don’t hand the parcel to the courier.

Always check that the status shows cancelled. Deleting an order or a label does not cancel the courier booking.

Once the courier has the parcel, a normal cancellation is usually no longer possible. You can ask for it to be stopped or returned (RTO), but this needs courier approval and both forward and return charges may apply. We can’t guarantee a parcel will be stopped once it’s moving.

Charges already incurred stay payable. Any shipping refund is worked out after the courier confirms the status, under our Refund Policy. Cancelling does not automatically refund freight, platform fees or wallet recharges.

You decide product cancellations and refunds for your customers under your own store policy and the law. Cancelling the store order and cancelling the shipment are two separate steps — make sure you do both when needed.

Give 30 days’ written notice to close your account. Open shipments, claims, COD payouts and dues are still settled. Your final balance is paid after dues, under the Terms & Conditions. Closing the account does not cancel parcels already on the way.