Before courier pickup
Request cancellation through the available shipment controls or contact support with the AWB and order number. Do not hand over a parcel after requesting cancellation. Check the final courier-confirmed status; deleting an order or label does not itself cancel a courier booking.
After pickup or during transit
Once handed to the courier, ordinary cancellation may no longer be possible. Interception or return-to-origin requests depend on carrier approval and may incur forward and return charges. Clickgo cannot guarantee interception or prevent delivery after a parcel has entered the carrier network.
Charges & refunds
Charges already incurred remain payable. Any eligible shipping reversal is determined after carrier confirmation and reconciliation under the Refund Policy. Requesting cancellation does not automatically refund freight, platform fees or a wallet recharge.
Customer order cancellations
The selling merchant decides customer product cancellations and refunds under its own policies and applicable law. Cancelling a store order and cancelling its courier shipment are separate actions; merchants must confirm both where needed.
Account closure & outstanding shipments
Account termination requires 30 days’ written notice under the Terms & Conditions. Open shipments, claims, COD reconciliation and outstanding dues must still be resolved. Final balances are settled net of dues in accordance with those terms; closing an account does not cancel parcels already in transit.
Questions or claims
Contact Clickgo with your order number, AWB and supporting documents. Never send passwords, access tokens or full card details.